Shipping Methods

Battler Tea ships international orders using EMS (Express Mail Service) as our standard shipping method. EMS is an international postal express service used for documents and merchandise, and tracking is available using the shipment number provided after dispatch.[web:12][web:9]

If you need faster delivery, we can also arrange express courier options such as DHL Express upon request. DHL Express offers international time-definite delivery services across more than 220 countries and territories.[web:10]

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day, which is a standard approach commonly included in shipping policies.[web:1][web:8]

Estimated Delivery

Shipping charges may vary depending on destination, package weight, and courier availability. Clear disclosure of shipping costs, timeframes, and methods is a standard best practice for e-commerce shipping policies.[web:1][web:8]

International Shipping

We ship worldwide. Delivery times may vary depending on the destination country, customs clearance, and local postal or courier operations.[web:8][web:14]

Import duties, taxes, and customs fees, if applicable, are the responsibility of the customer. Many shipping policy templates recommend stating this clearly for international orders to avoid confusion at delivery.[web:1][web:14]

Tracking

Once your order has been shipped, you will receive a tracking number by email. EMS tracking uses a 13-digit item number, and DHL shipments can be tracked through DHL’s tracking systems depending on the selected courier service.[web:9][web:10]

Shipping Delays or Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible with your order number and shipment details. It is standard practice for shipping policies to explain how customers should report delivery problems and when shipping delays may happen due to external factors such as customs or carrier disruptions.[web:1][web:14]

Contact

Email: info@battlertea.com

For urgent deliveries: Please contact us before ordering if you would like to arrange DHL Express or another fast shipping option.